Applied Technology Services is seeking an outbound marketing specialist for IT products and services focused on Education, State and Local Government. The position is located in Middle River, MD.

Job Description

• Build and manage rich content that attracts a qualified audience to our electronic media (including blog posts, whitepapers, newsletters, case studies, webinars, infographics, etc)
• Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends
• Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, and lead generation content (including offers)
• Develop marketing strategies for differing customer segments
• Log activity and opportunities in internal sales tracking tools
• Meet weekly, monthly and quarterly metrics on distributions

Qualifications

• Experience working with social media, specifically Twitter and LinkedIn
• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Ability to provide self-direction to develop and execute weekly and monthly marketing plans
• Work in a fast-paced environment
• Education and general understanding of Information Technology concepts
• Reliable transportation to/from the office on a daily basis

Benefits

• Health benefits including Medical and Dental
• Vacation and Personal Days
• 401K Plan and other Disability options

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Applied Technology Services is seeking an inside sales/marketing resource for IT products and services focused on Education. The position supports Outside Sales Account Executives in the State of Maryland and is located in Middle River, MD.

Job Description

• Acquisition of new accounts via sales processes including cold calling into targeted accounts
• Retention of existing accounts
• Responsible for organizing marketing plans so as to attain sales target set by the organization
• Supporting outside sales personnel to enhance personal and team targets
• Responsible for quoting, up-selling and account management as a reseller of servers, storage, desktop/laptop, security products and maintenance services
• Manage various email campaigns, including the template designs, calls-to-action, and content used in our email sends
• Feedback to sales reps on activity/ opportunities
• Log activity and opportunities in internal sales tracking tools
• Meet weekly, monthly and quarterly metrics on distributions and call plans
• Maintain “clean” contact lists for all customer accounts.

Qualifications

• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Ability to build rapport with clients
• Ability to thrive in a team environment
• Ability to hit personal and team goals 
• Work in a fast-paced environment
• Education and general understanding of Information Technology concepts
• Reliable transportation to/from the office on a daily basis

Benefits

• Health benefits including Medical, Dental and Vision
• Vacation and Personal Days
• 401K Plan and other Disability options

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Applied Technology Services is seeking a PC technician to support accounts throughout the State of Maryland. The will be responsible for Windows 10 migrations, troubleshooting and field support of desktops, laptops, printers and other peripheral equipment.

Job Description

• Provide on-site tech support to include installation, maintenance and repairs of desk tops, laptops, and peripherals.
• Instruct customers in the operation and maintenance of their equipment as needed.
• Maintain open lines of communication to ensure customer satisfaction and meet Service Level Agreements.
• Track and ensure return of all parts.
• Provide stakeholders with required call closure and property management documentation and necessary reporting.
• Resolve customer issues using superior customer service and communication skills

Qualifications

• Two years (2) of experience in installing, troubleshooting and repairing desktops and printers.
• Two years of experience troubleshooting Dell desktop/laptops
• One year of experience troubleshooting and repairing HP printers
• A+ certifications required

Benefits

• Health benefits including Medical and Dental
• Vacation and Personal Days
• 401K Plan and other Disability options

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Applied Technology Services is seeking a Customer Care Representative responsible for acting as a liaison between customers and manufacturers. The customer care representative assists with complaints, orders, errors, account questions, billing, cancelations, and other inquiries. The position is located in Middle River, MD.

Job Description

• Place orders for equipment and services as purchase orders are received from customers
• Answers incoming customer calls, greeting the customer warmly and ascertaining the reason for the call
• Resolves issues regarding product problems, delivery issues and general client concerns
• Forwards sales, service or finance related calls to the appropriate party
• Resolves customer issues via phone or email
• Tracks orders through to confirmation and resolves delivery address discrepancies, duplicate orders and other issues
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about warranties or terms of sale

Qualifications

• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Ability to build rapport with clients
• Ability to thrive in a team environment
• Ability to hit personal and team goals 
• Work in a fast-paced environment
• Education and general understanding of Information Technology concepts
• Reliable transportation to/from the office on a daily basis

Benefits

• Health benefits including Medical and Dental
• Vacation and Personal Days
• 401K Plan and other Disability options

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