JOB SUMMARY:

Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.

DUTIES AND RESPONSIBILITIES:

• Responsible for customized billing.
• Contacts customers to request payment of delinquent accounts.
• Confers with customers by telephone in attempt to determine reason for overdue payment and review terms of sales, service, or work agreement.
• Notifies appropriate parties if customer fails to respond.
• Record information about financial status of customers and status of collection efforts.
• Sorts and files correspondence.
• Prepares collections and aging reports.
• Reviews payments and amounts paid to customer’s account.
• Researches customer claims of invoice payment and/or discrepancies.
• Assists with related special projects, as required.
• Coordinates customer requests for invoice copies, with accounting support staff, as requested.
• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Associate’s degree (A.A.) or equivalent
• One to two years related experience or equivalent.
• Strong organizational, problem-solving, and analytical skills
• Acute attention to detail
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Ability to understand and follow written and verbal instructions
• Perform diversified clerical functions and basic accounting procedures
• Effectively communicate with people at all levels and from various backgrounds

BENEFITS:

• Competitive compensation plan 
• Health benefits including Medical, Vision and Dental
• Generous paid time off 
• 401K Plan - Employer Contribution

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JOB SUMMARY: 

Applied Technology Services is seeking a Customer Care Representative responsible for acting as a liaison between customers and manufacturers. The customer care representative assists with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.

DUTIES AND RESPONSIBILITIES: 

• Place orders for equipment and services as purchase orders are received from customers
• Answers incoming customer calls, greeting the customer warmly and ascertaining the reason for the call
• Resolves issues regarding product problems, delivery issues and general client concerns
• Forwards sales, service or finance related calls to the appropriate party
• Resolves customer issues via phone or email
• Tracks orders through to confirmation and resolves delivery address discrepancies, duplicate orders and other issues
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about warranties or terms of sale
• Ability to be cross trained for other functions to serve as a backup or stand in during periods of high volume

QUALIFICATIONS:

• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Ability to build rapport with clients
• Ability to thrive in a team environment
• Ability to hit personal and team goals  
• Work in a fast-paced environment
• Education and general understanding of Information Technology concepts

BENEFITS:

• Competitive compensation plan 
• Health benefits including Medical, Vision and Dental
• Generous paid time off 
• 401K Plan - Employer Contribution

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JOB SUMMARY:

The Account Manager is someone with prior experience for managing an array of accounts, achieving high sales targets and developing relationships with their customers. The ideal candidate will be highly motivated, have excellent communication, writing and presentation skills.

JOB LOCATION:

This position requires up to 80% travel within the territory.

JOB DESCRIPTION:

• Prospecting via phone and customer visits throughout Maryland
• Initiates sales process by scheduling appointments; making initial presentation; asking questions; understanding account requirements
• Market and sell ATS solutions and services to decision makers in a protected and vast territory
• Generate new business revenues in SLED accounts through the identification and development of new business opportunities
• Coordinate with partners, vendors and inside solutions engineers in the development of solutions
• Meets or exceeds quarterly sales objectives
• Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections
• Learn and understand all ATS solutions and services
• Contributes information to market strategy by monitoring competitive products and reactions from accounts
• Reports on leads and opportunities in company CRM

QUALIFICATIONS:

• The ability and motivation to seek, establish, and maintain client relationships
• Minimum of 5 years of experience in Account Management, Inside Sales or Relationship Management
• High level of understanding of technology from the end user computing devices through the network and data center infrastructure
• Bachelor’s Degree or equivalent work experience is preferred
• Familiarity with the Reseller Market a plus
• Familiarity with Public Sector ordering requirements a plus

BENEFITS:

• Competitive compensation plan plus commission
• Health benefits including Medical, Vision and Dental
• Generous paid time off 
• 401K Plan - Employer Contribution
  

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JOB SUMMARY:

Applied Technology Services is seeking an inside sales representative for IT products and services. The position supports Outside Sales Account Executives and is located in Middle River, MD.

JOB DESCRIPTION: 

• Acquisition of new accounts via sales processes including cold calling into targeted accounts
• Retention of existing accounts
• Responsible for organizing marketing plans so as to attain sales target set by the organization
• Supporting outside sales personnel to enhance personal and team targets
• Responsible for quoting, up-selling and account management as a reseller of servers, storage, desktop/laptop, security products and maintenance services
• Feedback to sales reps on activity/ opportunities
• Log activity and opportunities in internal sales tracking tools
• Meet weekly, monthly and quarterly metrics on distributions and call plans
• Maintain “clean” contact lists for all customer accounts.

QUALIFICATIONS: 

• Previous experience in sales, customer service, or related field is a plus
• Student Mentality – willingness to take direction and learn
• Build strong rapport with clients
• Ability to thrive in a team environment
• Desire to achieve personal and team goals
• Work in a fast-paced environment
• Education and general understanding of Information Technology concepts
• Reliable transportation to/from the office on a daily basis

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JOB DESCRIPTION:

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JOB SUMMARY: 

The VP of Operations will assist the organization to meet strategic goals. This individual will be held accountable for the productivity of the overall operation through key deliverables to achieve operational excellence.

JOB DESCRIPTION: 

• Lead the implementation of operational strategies and future objectives that will enhance efficiency and improve client and customer relations
• Manage process changes, enhancements and modifications to facilitate implementation of new or improved business processes and develop strategies to meet organizational goals and objectives.
• Performs workflow analysis and develops methods for the team.
• Provides orientation and on-the-job training for subordinates and ensures that the authority and responsibility for each position are defined and understood.
• Coordinates and collaborates with other departments of the corporation in establishing and carrying out responsibilities.
• Develops and presents to the President matters requiring a decision.
• Ensures the overall continuity of the Sales Operations, Service Delivery and Customer Service team.
• Identifies, documents, and implements opportunities for continuous improvement.
• Presents reports on performance as requested by the President.
• Committed to resolving escalated customer complaints in a solution- oriented mind frame

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 8-12 employees within the Inside Sales Operations, Service Delivery and Customer Service teams.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

QUALIFICATIONS:

• Must have at least 10 years of operations experience.
• The ideal candidate will demonstrate multi-level leadership responsibility and delivery of successful metrics in a growing, complex organization.
• Excellent interpersonal skills and collaborative management style
• Must contribute to ATS in a meaningful, substantive way
• Excellent verbal, analytical, organizational, writing and presentation skills
• High sense of urgency and demonstrated ability to operate in a fast-paced environment
• Demonstrated excellence in internal and external customer satisfaction and the ability to maintain high employee engagement
• Must demonstrate a clear talent for understanding, motivating and inspiring our clients, consultants, and staff
• Proven experience in strategic planning and execution

BENEFITS:

• Competitive compensation plan 
• Health benefits including Medical, Vision and Dental
• Generous paid time off 
• 401K Plan - Employer Contribution

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