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Enterprise Maintenance Solutions

Applied Technology Services provides a wide array of Enterprise equipment maintenance services. ATS Care includes printer and desktop equipment maintenance, server installation and maintenance and network support.

These services are offered in and out of warranty depending on the manufacturer. Applied Technology Services specializes in supporting multi-vendor PC environments from the desktop through the mid-range and enterprise network environment. Types of hardware supported includes: servers, laptops, desktops, laser printers, scanners, plotters, matrix printers, hubs/routers, wireless devices, video conferencing equipment and other mid-range systems.

ATS currently performs warranty services for IBM, Compaq, Dell, Xerox/Tektronix, Hewlett Packard, Acer, Lexmark, and Epson. All warranty services are delivered to customers in accordance with the OEM’s warranty policies.

In addition to standard warranty, Applied Technology Services offers a variety of warranty uplift service programs with increased coverage and response time requirements. Out-of-warranty repairs are provided for a wide range of equipment.

Enterprise maintenance provides many benefits to customers, including:

  • Improves system reliability
  • Maximizes productivity and efficiency
  • Lowers your total cost of ownership
  • Increases your return on investment
  • Decreases system downtime

ATS CareSM provides expert support to Government and Business with:

  • Experienced, qualified, professional, certified technical staff
  • Flexible, customizable service solutions to meet your needs
  • Quality control through an internal Enterprise Call Management System for call tracking, management and reporting
  • Parts inventory management for constrained and highly utilized parts
  • Active management of service level agreements
  • In and Out of warranty service for a variety of equipment manufacturers
  • Emergency after-hours support
  • Customer reporting capabilities

The combination of our experienced in-house staff and a comprehensive infrastructure provides high quality, personalized customer service, complete tracking of service incidents, cradle to grave call management, effective and accurate communications with our clients, automated parts ordering and management, and detailed client reporting.

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